Replacement Policy
At Currency Llab, we are dedicated to customer satisfaction and stand behind the quality of our products. Please review our replacement policy to understand your rights and our procedures regarding product replacements.
1. Eligibility for Replacement
- Replacements are offered for products that are defective, damaged during shipping, or do not match the order specifications.
- Requests for replacement must be submitted within 7 days of receiving your order.
- Clear photographic evidence of the defect or error is required to process your request.
2. Non-Replaceable Items
- Products that have been used, altered, or damaged due to misuse are not eligible for replacement.
- Requests made after the 7-day window will not be considered unless otherwise agreed.
3. Replacement Process
- Contact our support team via the Contact Page with your order number and evidence of the issue.
- Our team will review your claim and may request additional information if necessary.
- If your claim is approved, we will arrange for a replacement product to be shipped to you at no additional cost.
4. Shipping Costs
- If the replacement is due to our error (defective or incorrect product), we will cover all shipping costs.
- If a return of the original product is required, instructions will be provided, and shipping costs will be covered as appropriate.
5. Order Changes & Cancellations
- Replacements cannot be requested for orders that have been canceled or modified after shipping.
- Please ensure all order details are correct before finalizing your purchase.
6. Customer Responsibilities
- Retain all packaging and documentation until your replacement issue is resolved.
- Follow all instructions provided by our support team for a smooth replacement process.
7. Contact Us
For any questions or to initiate a replacement request, please contact our support team through the Contact Page. We are committed to resolving your concerns promptly and ensuring your satisfaction.
By purchasing from Currency Llab, you agree to this replacement policy. Please review it carefully and contact us if you need further clarification.